Return/Exchange Policy

We only offer store credit for returns. If there is an issue with your order, please let us know, and we’ll make it right.

All return requests must be made within 30 days of the order being placed. After the return has been approved, please make sure it is delivered back to The Postmarked Pony within 14 days. Returns that exceed this limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 30 days, we are unable to accept returns on any purchases. Once a return is delivered, please allow 5 business days for it to be processed.

 

DAMAGED ITEMS: If you receive a damaged/defective item, please email thepostmarkedpony@yahoo.com within 7 days of delivery. Please include a picture of the damage and your order number. 

 

LOST PACKAGES: The Postmarked Pony is not liable for packages that are lost or stolen. Please email us at thepostmarkedpony@yahoo.com if you believe your package was lost or stolen.

INCORRECT ORDERS: We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing thepostmarkedpony@yahoo.com with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item within 7 days so that we can ship you the correct item.

PRICE ADJUSTMENTS: Should an item on the site be added to our “MARKDOWNS” category after you have purchased, please contact us at thepostmarkedpony@yahoo.com within 14 days from the order date for a one-time price adjustment. Credit will be issued in the form of store credit. We’re sorry but we are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing the order.

IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT THEPOSTMARKEDPONY@YAHOO.COM! THANK YOU!